Terms & Conditions

The use of this website is subject to the following Terms and Conditions and is conditional on your acceptance of these Terms and Conditions. Any conditions stated on this website do not affect your statutory rights as a consumer.  By using this website you agree to accept these Terms and Conditions. If you do not wish to accept these Terms and Conditions, please do not use this website.

This site is operated and owned by THE LITTLE SLING COMPANY Ltd

Registered Office:   Ashleys Accountants
Invision House
Wilbury Way,
Hitchin,
Hertfordshire
SG4 0TY

Telephone: (+44) 20 7223 7861

Company Registration No:  05230658

VAT No: 863 2338 23

A contract between you and THE LITTLE SLING COMPANY Ltd for the sale of our products will only exist once we confirm your order by e-mailing you to confirm that your order has been accepted (unless the order has been made in person). The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England and Wales.

Availability

All orders are subject to availability.


Payment

Payment via the website is taken via credit or debit card. You may also pay via a Paypal.  You do not need a Paypal account for this. If you would prefer to pay via other means please select the method of your choice at checkout.  You may also place your order via telephone. Please feel free to contact us for further payment advice.
From time to time we offer limited discounts and discount codes. Discount codes may only be used on full price products.  Only one discount may be used per online order.


Right to Cancel/ Cancellation/Returns

Under the Distance Selling Regulations 2000, you have a cooling off period during which you are entitled to cancel your purchase if, for any reason, you decide you no longer want the goods you have purchased at a distance, i.e. via Internet or Telephone.  This is an additional right and does not affect your statutory right to reject faulty goods.  This does not however, apply to products which are either made to order or personalised – these cannot be returned unless faulty.  Please notify us of your intention to return the goods within the 7-day cooling off period by either telephone or email.; providing the item(s) returned unused, still in their original packaging and suitable for resale. (You may remove the item(s) from their packaging in order to try the item(s) on but please do not remove their tags).  You will receive a refund of the purchase price less the shipping costs. You will be responsible for all return shipping costs of the item(s). Ex demo sales are final as the goods are used and we therefore cannot accept returns.  Should your carrier/other item have a fault, you may return your item(s) for a full refund including shipping costs. This does not affect your statutory rights.

  • Refunds will normally be processed within 7 working days* of the goods being received by THE LITTLE SLING COMPANY Ltd but at the very least, within 28 days.
  • Unless the goods are faulty or damaged, you will be responsible for the cost of return/exchange postage of your item(s). Please quote the date of purchase, name and address with all returns.
  • We recommend you always use a ‘signed-for’ service or ‘special delivery’, as proof of posting cannot be regarded as proof of receipt.  We are not to be held liable for losses resulting from the postal service.
  • All credit card refunds are processed using PayPal at the checkout, therefore refunds will either be credited back to your PayPal account or directly to your credit/debit card.
  • Where applicable, please supply your PayPal ID (relevant e-mail address) with your returned package; if these details are not supplied, there may be a delay in your card being refunded.
  • Our returns policy does not affect your statutory rights as a consumer.

Exchange Policy for NEW & UNUSED/UNWORN ITEMS

  • You can exchange all products within 14 days of receipt of purchase or 28 days from the date your baby is born if you bought the sling prior to the birth.  Unless faulty, all items returned for exchange must be in their original packaging, unused and suitable for resale.
  • Shipping fees both ways are the responsibility of the consumer; we would recommend you use recorded or special delivery.  Exchanged items will be re-dispatched at a cost of £3.50.
  • Please enclose a cheque to cover return postage, made payable to THE LITTLE SLING COMPANY Ltd.  Alternatively, we can send a PayPal money request for the postage costs.  Please contact us for more details.
  • Ship your product back to the address given below, including the date of purchase, your invoice number, your name, address, telephone number and email.
  • Include the product/print/size you would like in exchange; we would recommend you e-mail/telephone first to ensure we have availability.
  • Your replacement product will be shipped either when your cheque has cleared or alternatively, when payment is received via PayPal for the postage costs.
  • Exchanges are treated as a priority and dispatched as quickly as possible.
  • We cannot refund or credit washed/worn goods unless faulty. Please be certain of your choice before washing or using.

Please send all returns/faulty goods/exchanges to:
THE LITTLE SLING COMPANY Ltd
78 Clapham Common North Side
London SW4 9SD


NHS Trust Purchases/ NCT Groups/ Babywearing Groups

We welcome orders from all of the above. We dispatch the order and invoice your finance department.  We offer discounts for multiple purchases so feel free to email us with your requirements for a quote.

Please email, fax or post your purchase order.
Email: sales@thelittleslingcompany.com
Fax number is 02072237573
THE LITTLE SLING COMPANY Ltd, 78 Clapham Common North Side, London SW4 9SD


Delivery

UK SHIPPING FOR ALL ORDERS IS FREE* GUARANTEED NEXT DAY DELIVERY from £2.70*

There is a charge for shipping to other destinations. We cannot be held responsible for delivery delays caused by circumstances beyond our control. We use Royal Mail delivery services and aim to ship all in stock items within 2 working days of receipt of order and payment. All orders for shipment within the UK (excluding Southern Ireland) are dispatched Royal Mail ‘Signed For’.

If you require your item urgently within the UK excluding Southern Ireland (ie guaranteed next week day), please select ‘SPECIAL DELIVERY WEEK DAY’ at the checkout and we will ship your order with this service. There is a £2.70 fee for this service.

If you require a next day guaranteed Saturday delivery within the UK excluding Southern Ireland, please select ‘SPECIAL DELIVERY SATURDAY’ at the checkout and we will ship your order with this service. There is a £4.90 fee for this service.

Same day delivery within CENTRAL LONDON on a courier bike is also available. Pricing is subject to your postcode and available on request. Shipping will, in this case be billed separately to your order.

Shipping via courier is available on application and priced by weight/location. Please ask before ordering if you would like this service and we will offer you a quote. Shipping will, in this case be billed separately to your order.

European and World Wide Delivery Charges:

  • *Our standard delivery charge for Southern Ireland & Europe is £8.00 per order. (up to 500gms – approx 2/3 slings)
  • Our standard delivery charge for the USA is £10.50 per order (up to 500gms – approx 2/3 slings)
  • Our standard delivery charge for the rest of the world is £16.50 per order (up to 500gms – approx 2/3 slings)
  • All European & International parcels are sent by either Airsure ‘tracked’ delivery or International ‘signed-for’ Service, dependent on the destination country
  • Please allow up to 2-weeks for European deliveries (often arriving within 5 days) and 2-4 weeks for International deliveries (often arriving with 7-10 days)
  • As with UK deliveries, we aim to dispatch all ‘in-stock’ items within 24 hours of receiving your order, excluding weekends and bank holidays
  • We can also deliver items ordered by European & International customers to an alternative address within the UK

After-sales Support

THE LITTLE SLING COMPANY Ltd offers a full after-sale support service, which continues indefinitely. We are available via email, skype and telephone after you have purchased your sling to provide you with any help you need.


Privacy Policy

It is our policy never to sell or pass on your personal details to any other organisation. This includes your name, postal or e-mail addresses, any phone numbers and the details submitted on the order form. The information on the order form is collected lawfully and in accordance with the Data Protection Act 1998.


Important Safety Information

Please refer to our Babywearing Safety page for a more comprehensive guide.  Please use your common sense when using a sling or carrier. We recommend that you stand over a soft surface such as a bed and double-check in a mirror that you have put the sling/carrier on correctly. For first time users and beginners we recommend you always have a second person on hand to assist you.  Each time you use your baby sling/carrier; it is your sole responsibility to check the wear and tear, that the stitching is fully intact and that all components of the sling are operational and in your opinion, without fault.  THE LITTLE SLING COMPANY Ltd cannot be held liable for any injuries caused by misuse of any sling/carrier we provide.


Legal

Every care has been taken to describe items as accurately as possible; however slight variations may occur with colour reproduction or text descriptions. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights. THE LITTLE SLING COMPANY Ltd cannot be held liable for the content of any 3rd party links.


Disclaimer

To the fullest extent permitted in law, THE LITTLE SLING COMPANY Ltd is providing this website and its contents on an ‘as is’ basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site, including, without limitation, warranties or merchantability and fitness for a particular purpose. In addition, THE LITTLE SLING COMPANY Ltd does not represent or warrant that the information accessible via this website is accurate, complete or current. Prices and availability is subject to change without notice.

Except as specifically stated on this website, to the fullest extent permitted at law, neither THE LITTLE SLING COMPANY Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, THE LITTLE SLING COMPANY Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of THE LITTLE SLING COMPANY, its affiliates, directors, employees or other representatives.